Delivery Questions
Answer: Our core stock items can be dispatched the same day and garments to be branded do vary but typically the following applies;
North Island: 1-2 business days.
South Island: 1-3 business days
North Island: 1-2 business days.
South Island: 1-3 business days
Non-core stock items;
North Island: 2-5 business days.
South Island: 3-5 business days
South Island: 3-5 business days
Answer: All Returns must be made within 7 days. Goods must be in a resalable condition, in the original packaging and with a copy of the original Packing Slip/Invoice.;
Any goods with embroidered names or company logos cannot be returned as it is not resalable. Footwear needs to have all tickets and packaging intact and may not be marked/dirty.
Any goods with embroidered names or company logos cannot be returned as it is not resalable. Footwear needs to have all tickets and packaging intact and may not be marked/dirty.
Answer: If your order has been dispatched, you will have received an email containing a tracking number/link for NZC.
If your order was split due to backorders, then you will receive a second tracking link on dispatch of this part of your order.
If you have not received this email check your junk mail then call us on 0800887888 so a sales support person can check you are the recipient of these tracking emails - we can give you a link!
Answer: We do not offer the ability to ship to multiple addresses at present, orders of this nature must be submitted as separate orders.
Answer: Yes, customers from New Plymouth can order online and pick up from your local store by simply stating this in your order notes.
Come into the store with your printed order to collect your gear which will be held in our pickup area.
Come into the store with your printed order to collect your gear which will be held in our pickup area.
Answer: No, orders placed online are only eligible for delivery in New Zealand. We pride ourselves in being one of the fastest suppliers on the market and our systems aren’t set up for overseas customers.
